Problems with Your Shipment
Shipping problems, while not common, can happen. If you have a problem with your order that is related to shipping, please contact us at 800-826-6174 for assistance.
If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and contact us at our toll free number. A Customer Service Representative will process a claim with UPS and give you further instructions.
If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Callaway Golf Pre-Owned & Outlet Customer Service Representative will have to process a damage claim with UPS, have the damaged merchandise picked up from your location, and give you further instructions to receive a replacement.
In cases of both loss and damage caused during delivery to international addresses, a replacement item can only be sent once a claim with UPS has been processed and completed. The intended recipient may be required to provide a signed statement attesting to the non-delivery as part of the claims process.
If you decide not to keep the items you purchased, please select the type of merchandise return you wish to use from the list below:
Condition Disputes
We provide a 100% guarantee on the condition of our clubs. We take great care in certifying every pre-owned Callaway Golf club we sell, including the assignment of a condition rating. If, during the first 15 days following the receipt of the purchase, you wish to return any product in the exact condition that you received it (has not been played with), a 100 percent refund will be given for the price you paid for the product. You will be responsible for the entire cost of the original shipping, handling and taxes and any costs incurred during the return of the club to us.
Club Received Does Not Match Your Order
If the club you receive does not match the order you placed with us, please contact our Customer Service department. A representative will help you determine the best way get the correct item to you as quickly as possible.
Buy-Back Guarantee
We are happy to offer our unique Buy-Back Guarantee on items shipped internationally. Please keep in mind that should you choose to take advantage of the Buy-Back Guarantee, you will be responsible for all shipping costs required to return the club to us in the U.S. In addition to the cost of a replacement item, you are also responsible for any taxes, duties and shipping & handling costs to send the replacement item to you.
Callaway Golf Pre-Owned & Outlet will cover the shipping costs for a replacement in which Callaway Golf Pre-Owned & Outlet was at fault or that qualifies for repair through our 12-Month Limited Warranty. Callaway Golf Pre-Owned & Outlet will only cover replacement shipping & handling costs to the original shipping destination of the order. Callaway Golf Pre-Owned & Outlet will not cover International shipping & handling costs for a repair or replacement on orders shipped to a domestic US address.