Frequently Asked Questions

What Are The Trade Rules?

1. All products must be in perfect working order. Clubs with any of the following characteristics will NOT be accepted:
1. Clubs that rattle
2. Clubs with rusted heads or shafts
3. Dented clubheads
4. Irons with rock chips
5. Any non-factory alterations (other than grips)
2. Clubs with the following characteristics may be accepted with a deduction:
1. Non-factory installed shafts
2. Bag wear or shaft burn
3. Click here for photos of clubs that are Acceptable with Deduction
3. Trades will only be accepted toward the purchase of Callaway Golf* clubs of equal or more value. Trades will not be accepted towards the purchase of Gift Cards. Any returns on orders with accompanying trades will be processed as In Store Credits only.
4. Trade In! Trade Up! prices are subject to change so please confirm your trade value before conducting your transaction.
5. If you do not find your club listed on the Trade In! Trade Up! rate card, we are not currently accepting trades on that model.
6. Callaway Golf and all participating retailers reserve the right to refuse ANY club deemed unacceptable.
7. Iron sets must consist of at least seven consecutive clubs. Acceptable set compositions include: 3-PW; 3-PW,SW; 4-PW; 4-PW,SW and 5-PW,SW. Seven club sets will be priced at 7/8ths of the trade value. All other individual or complimentary iron and wedge prices are determined by the set price divided by ten (10).
8. Callaway Golf will NOT accept individual 5 and 6 irons for trade.
9. Items purchased from the Callaway Golf Pre-Owned eBay storefront are not eligible for the Callaway Golf Pre-Owned Trade In! Trade Up!® program until 90 days after the original Callaway Golf Pre-Owned eBay storefront purchase. Items added to the Trade In! Trade Up! cart that do not meet this requirement will be rejected upon receipt.
10. Maximum trade value of $2,500 per calendar year per customer or household.

*Trades may be accepted towards the purchase of other brands through the Callaway Golf Preowned website.

International Customers: The Trade In! Trade Up! Program is not currently available to international customers. Any trades sent to Callaway Golf Pre-Owned from outside the United States or Canada will be returned to the sender at the sender's expense. Callaway Golf Pre-Owned is not responsible for shipping charges, non-delivery or damage to trade items during shipment.

Questions? If you have questions about the condition of your club, please call 800-826-6174. You may also send inquiries via email to support@callawaygolfpreowned.com.

What Is Considered An “Unacceptable Club”?

Not all Callaway Golf equipment will be eligible for trade. As noted in the Trade Rules, clubs with certain characteristics may not be traded for new or pre-owned Callaway Golf products under the Trade In! Trade Up! Program. Please see the example photos listed here. If you have questions about the condition of your club, please call 800-826-6174 for details.

Do You Have A Printable Trade-In Rate Card?

Add as many trade clubs to your shopping cart as you like. Combined trade club value must not exceed the value of new purchases. Download a printable rate card

How Do I Ship You My Trade-In Clubs?

Simply box up your old clubs, tape our shipping label to the box and send it our way. You have two options: Option #1 - Don't be without your current clubs. After receiving your new clubs, use that same box for shipping. Option #2 - If you have a box large enough for your clubs, box up your old clubs and ship them after placing the trade order. 

Pro tip: write your trade confirmation number on the outside of the box using a marker. It will ensure we process your trades as quickly as possible.

Do I Pay 100% For My New Clubs?

Pay 100% upfront for your new clubs. We'll issue a refund for the value of your trade-in once we receive, inspect, and process your old clubs.