|
Each customer must contact us by phone or by e-mail to request a Return Merchandise Authorization (RMA) number for any returns. If the return is made within 15 days of receipt of the merchandise and the club has not been used, the returned merchandise will be eligible for our Money Back Guarantee. If the merchandise is returned after 15 days or if it has been used in any way, the return will then be handled as a Buy-Back, and store credit will be issued according to the time periods outlined in the Buy-Back Guarantee above. All returned merchandise must be received within 10 days of issuing the RMA. If an item is received more than 10 days after the RMA was issued, a new Buy-Back value will be assessed as of the day the item is received.
If more than 90 days have passed since the original purchase, the item cannot be returned under the Buy-Back Guarantee. It will, however, be eligible for trade according to the rules for the Trade In! Trade Up! Program.
Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommended purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.
Money Back/Buy-Back Credit will be issued within 10 business days from receipt of your club(s), pending inspection and approval of your return. If there are any questions or adjustments to be made, we will contact you to discuss them before issuing payment. If a refund is applicable, the value will be remitted to you in the same form used to make your original purchase (i.e. credit card or check). If a refund cannot be made in the same form, a check will be issued and will be mailed to the billing address we have on file.
To obtain an RMA number, please call TOLL FREE 800-200-4726 or e-mail support@callawaygolfoutlet.com.
Return Shipping Charges
If there is a problem with your order that was the fault of Callaway Golf Pre-Owned & Outlet, we will take the necessary steps to make it right. We will be happy to reimburse the customer's ECONOMY GROUND return shipping costs in the following situations, provided the customer includes proof of the charges paid:
- The club received was not what was ordered
- The club received was defective (and you have contacted us within 15 days of receipt)
- The condition of the club was not correctly rated according to our Condition Guide
Under no circumstances, will Callaway Golf Pre-Owned & Outlet reimburse any expedited shipping charges for returned merchandise.
International Return Shipping Charges
Callaway Golf Pre-Owned & Outlet will cover the shipping costs for a replacement in which Callaway Golf Pre-Owned & Outlet was at fault or that qualifies for repair through our 12-Month Limited Warranty. Callaway Golf Pre-Owned & Outlet will only cover replacement shipping costs to the original shipping destination of the order. Callaway Golf Pre-Owned & Outlet will not cover International shipping costs for a repair or replacement on orders shipped to a domestic US address.
Thank you again for your business.
|